Skip to main content
Visit us in East Legon, near America HouseDelivery across Accra and GhanaAuthentic designer and niche perfumesWhatsApp 055 396 7658Visit us in East Legon, near America HouseDelivery across Accra and GhanaAuthentic designer and niche perfumesWhatsApp 055 396 7658
Visit us in East Legon, near America HouseDelivery across Accra and GhanaAuthentic designer and niche perfumesWhatsApp 055 396 7658Visit us in East Legon, near America HouseDelivery across Accra and GhanaAuthentic designer and niche perfumesWhatsApp 055 396 7658
Back to Help Center
Returns & RefundsUpdated January 20, 2024

How do I return an item?

2,341 views
456 found this helpful

Our Return Process

We want you to love your purchase! If you're not satisfied, returns are easy.

Step 1: Start Your Return

  1. Go to the Returns Portal
  2. Enter your order number and email
  3. Select the items you want to return
  4. Choose a return reason

Step 2: Print Your Return Label

After submitting your return request, you'll receive a prepaid return label via email. Simply print it and attach it to your package.

Step 3: Ship Your Return

Drop off your package at any authorized shipping location. You can find locations near you on our returns page.

Step 4: Get Your Refund

Once we receive your return, we'll process it within 3-5 business days. Your refund will be issued to your original payment method.

Return Policy Details

  • You have 30 days from delivery to start a return
  • Items must be unused and in original packaging
  • Return shipping is free for defective items
  • Standard returns have a small shipping fee

Exchange Instead?

Looking for a different size or color? You can choose to exchange your item instead of returning it for a refund.

Was this article helpful?